Free resources to help you quickly find the best solution

Our machine triage is quick and easy to use and will provide immediate direction as to which of our various service options are likely to be best for you.

Alternatively,  try our Ask An Expert facility for a personalised reply or search our online movie library for how to resolve the most common problems.


 I’m Jon and I’m the Lead Engineer at Northwick. My team and I will do our best to help you.  

We can provide free technical advice for all types of fitness, mobility and medical equipment.  

Simply complete the form below, hit submit and you will receive a personal reply from me, or one of my team, via email usually within 48 hours…”

Ask an Expert

To use this free service, simply complete the form below and "Submit".
  • Tell me what you need. If you have a fault, please explain what is happening (or not happening). Enter as much information as you like and upload photos or movies if you wish
  • Add photos or a short movie of the problem here if you wish
    Drop files here or

Search our free movie library containing 27 HD movies of the most common problems and how to solve them.
These professional movies feature our Lead Engineer, Jon, and they are automatically sorted according to popularity.