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Free resources to help you quickly find the best solution

Our machine triage is quick and easy to use and will provide immediate direction as to which of our various service options are likely to be best for you.

Alternatively,  try our Ask An Expert facility for a personalised reply or search our online movie library for how to resolve the most common problems.

“Nick has completed the repairs and I’d like to say what a professional engineer he is. I’ve never seen anyone so organised with the way they undertake the entire job from start to finish. I’ve managed a considerable number of surveyors over the years but he stands out among them.” TC June 2020


 I’m Jon and I’m the Lead Engineer at Northwick. My team and I will do our best to help you.  

We can provide free technical advice for all types of fitness, mobility and medical equipment.  

Simply complete the form below, hit submit and you will receive a personal reply from me, or one of my team, via email usually within 48 hours…”

Ask an Expert

To use this free service, simply complete the form below and "Submit".
  • Tell me what you need. If you have a fault, please explain what is happening (or not happening). Enter as much information as you like and upload photos or movies if you wish
  • Add photos or a short movie of the problem here if you wish
    Drop files here or

Search our free video library containing HD movies of the most common problems and how to solve them!

We are continually adding content to our online training portal to make sure the content is fresh and relevant. The videos are written and delivered by experts who have the technical knowledge, hands-on practical experience and great communications skills to ensure we deliver you the best value for money! Much of the content is completely free of charge and can be accessed 24/7 via the link below and, if you want to take your training further, there is even more content available either by subscription or on pay-on-demand – [email protected] for more details.

Enroll for free here and without obligation to access the free content! 



If you already know what you need and would like a fixed price quote then you’ve come to the right place!

Complete the form below and we will reply with a quote.  

 Alternatively, if you have a question try our “ask an expert” form or if you would like to arrange for an engineer to visit to assess the problem for you try our “book an engineer” form

Quote me

To use this free service, simply complete the form below and "Submit". A member of our customer services team will reply to you directly
  • Feel free to add as much information as necessary and be as specific as you can.
  • Add files, photos or a short movie to help clarify or explain what you need
    Drop files here or