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Treadmill Repairs

Treadmill Repairs UK

Northwick are the UK’s #1 independent expert in treadmill repairs. Our expert engineers look after all makes and models around the UK and we operate the only Ask-an-Expert technical advice facility where you can pick our brains free-of-charge! If you need a visit, we have a convenient 24/7 booking form  or you can call us on 01386 555630. We offer a full warranty on all our repairs and we use original manufacturer’s parts where at all possible. To help avoid problems, we also provide treadmill servicing to keep your machine in prime condition. If you have a faulty machine and you need a site visit (home or business) we recommend you book a diagnosis visit at £79+VAT


Treadmill repairs for all makes and models

We are able to repair all makes and models of treadmills – even obsolete treadmills. If original parts are no longer available we will look into repairing the existing parts, or using replacement parts from a 3rd party supplier. We also offer a trade-in option in the event that you want to look at trading in the entire machine; old for new!

If you have a fault, we can arrange for a diagnosis visit and repair. A repair will involve one of our expert Engineers visiting your premises. He/she will diagnose the root cause of your problem and either repair it on the day if possible or we will quote you a fixed price for the repair.

To get your machine fixed, follow this process:-

Step 1 – Book an Engineer for a Treadmill Repair

Arrange a Diagnosis by using our “Book an Engineer” online form. A diagnosis is £79 plus VAT. If you are not sure whether you need an Engineer to visit then use our free-of-charge Ask an Expert facility first!

Step 2 – We Visit

We will contact you to arrange for an Engineer to visit to complete the diagnosis at the earliest convenient date. We organise our visits into geographical areas and a visit will typically be scheduled within 7-10 days subject to your availability. For customers who require an urgent visit, there is an upgrade option available to get you to the front of the queue! When booking a call out simply ask for a priority callout (this adds £50+VAT).

Step 3 – We Repair

The repair itself will be charged extra to the diagnosis. If it is possible to repair your treadmill during the diagnosis visit, we will do so and these type of repairs will typically add £50+VAT. If new parts need to be ordered then we will ask you to pay for the diagnosis and then we will quote you a fixed price for the repair. It may take us a few days to get a fixed price confirmed especially if we need to place enquiries with our suppliers. However, we can normally give you an estimate on the day.


Expert Treadmill repairs

We are engineers and we know how stuff works! Most so-called experts are simply “parts swappers” and this is a problem because they may not resolve the root cause of a fault which can lead to further failures. All of our engineers are trained to Level 3 in gym equipment maintenance and we use our own specialist test equipment to validate our work. We have also been trained by the leading original equipment manufacturers and have access to their technical support and resources for your peace of mind.


Old for New Trade in

In cases where the repair cost exceeds the value of the treadmill then we will provide options for you to trade in the old treadmill for new. Ask us for details!

Why use Northwick?

We believe our approach is unique because we establish why problems occur in the first place so as to help you predict failures before they occur. Thus, Northwick can offer you expert opinion as to how best to prioritise and schedule equipment repairs and help you to differentiate between repair versus replacement.


Just looking for parts?, check out our online store.


   Book an Engineer

   DIY Repair Series

   Ask an Expert