Spin Bikes Repairs
Indoor Bike (Spin Bike) Repairs UK
Northwick are the UK’s #1 independent expert for indoor bike repairs . Irrespective of your location or the nature of the problem, we will be able to assist you with a choice of expert services to suit your circumstances and budget:-
- Free of charge ask-an-expert technical advice via email
- One-to-one “remote engineer” session with 2 hour response £49+VAT
- Onsite engineer visit to repair or service your machine from £79+VAT
- Workshop repair with collect and return service or customer drop off
If you need a visit, we have a convenient 24/7 booking form or you can call us on 01386 555630. We offer a full warranty on all our repairs and we use original manufacturer’s parts where at all possible. To help avoid problems, we also provide indoor bike servicing to keep your machine in prime condition. If you have a faulty machine and you need a site visit (home or business) we recommend you Book an Engineer
Studio Bike Servicing for all makes and models
If you have a group training studio with lots of bikes that need servicing, our Smart Service is a cost effective solution to get them back up to scratch.
The most common problems tend to be caused by incorrect setting, incorrect use and poor maintenance. A poorly maintained spin bike will often feel uncomfortable to use with unwanted noises or vibrations coming through the pedals, inconsistent brake resistance (varying from bike to bike) and seized-up adjustment mechanisms, all of which could result in your customers taking their custom elsewhere. In extreme cases, you could risk exposing users to injury especially if they are unable to correctly set up the bike or through pedals and crank arms working loose.
A SMART SERVICE IS A GREAT WAY TO START A MAINTENANCE REGIME AND AN INSPECTION CERTIFICATE AND REPORT ARE INCLUDED!
Smart Service is a new and intelligent approach to gym maintenance that saves time and money without compromising on quality and is suitable for all makes and models of spin/indoor/studio bikes. Smart Service will thoroughly test all the relevant safety and performance aspects whilst also delivering essential preventative maintenance (all the maintenance that you can’t do!) to ensure your equipment is always ready and available for use!
Smart Service includes the following:
Frame : Visually inspect and the main frame, handlebars, seat stem and flywheel.
Bearings : Apply high pressure lube to the pedal bearings, adjusters and slides
Belt/Chain : Check for belt slip or chain loose and re-tighten if required. Check for excessive vibration in drive which indicates wear.
Brakes : Test brake mechanism performance and adjust if required
Adjusters: Clean and lube all height and rake adjusters and slides
Foot straps: inspect foot straps for fraying and wear and for damage/pulling out at rivets
Toe clips: Check toe clips are secure and as necessary
Seat : Check seat pad, frame and re-tighten if necessary
Leveling feet : check integrity of feet and adjust to eliminate bike wobble
Transport wheels : Check transport wheels are free to move and lubricate with high pressure lube
Frequently Asked Questions
What do I get for my money?
You get the Smart Service as above plus an inspection certificate. Prices are tailored according to the number of bikes you have. Further details about our Smart Service are here
What if new parts are needed?
No problem! We take care of all the details for you, including fixed price quoting and ordering of parts and arranging a convenient time to return and fit them.
What if the repair cost is over my budget?
You are not under any obligation to go ahead with repairs.
What is your hourly charge?
There are no hidden charges and no hourly rates to worry about. What we quote you is what you pay.
What if there are problems that can’t be fixed?
All faults can be fixed but in some cases, it is simply not cost effective to repair a bike. If we feel that you could be throwing good money after bad by having a repair, then we will tell you and explain why. If you decide that your bike(s) is beyond economic repair, our Engineer will be able to help you find a suitable replacement to suit your usage and budget.
Will it be cheaper if I tell you what the problems are first?
If you are sure that you know the cause of the problem and just need us to supply and fit parts, then call us on 01386 555630 for a quote, giving as much information as possible.
Please be aware that charges for “self diagnosed” problems are payable upfront and that Northwick do not accept liability for problems resulting from your diagnosis. If you are not sure, then it is best to arrange a diagnosis visit first!
We are able to repair all makes and models of Spin Bikes, Studio bikes and Indoor cycles and can arrange for a diagnosis and repair for individual problems. A repair will involve one of our expert Engineers visiting your premises. He will diagnose the root cause of your problem.
We think the process works best as follows:-
Step 1 – Book an Engineer
Arrange a Diagnosis by using our “Book an Engineer” online form . If you are not sure whether you need an Engineer to visit then use our free-of-charge Ask an Expert facility first!
Step 2 – We Visit
We will contact you to arrange for an Engineer to visit to complete the diagnosis at the earliest convenient date. We organise our visits into geographical areas and a visit will typically be scheduled within 7-10 days subject to your availability. For customers who require an urgent visit, there is an upgrade option available to get you to the front of the queue! When booking a call out simply ask for a priority callout.
Step 3 – We Repair
The repair itself will be charged extra to the diagnosis. If it is possible to repair your machine during the diagnosis visit, we will do so (repairs are always charged extra). If new parts need to be ordered then we will ask you to pay for the diagnosis and then we will quote you a fixed price for the repair. It may take us a few days to get a fixed price confirmed especially if we need to place enquiries with our suppliers. However, we can normally give you an estimate on the day.
All Makes and Models
As we are independent Engineers, we are able to support all makes and models of Spin Bikes & Indoor group cycles. We will aim to use original manufacturer’s parts (where available) or equivalent 3rd party after-market parts if not. We also operate our own workshop so it is possible for us to remanufacture certain items if they are no longer available.
Replace or Upgrade your Studio bikes
In cases where the repair cost exceeds the value of the bike then we will offer a loyalty discount on new products.
Why choose Northwick?
Our Engineers have a deep understand of how and why machines do what they do. This gives us a unique insight into how they were designed and built and as a result we can identify the good and bad aspects of their design, construction and performance with respect to their usage and focus our efforts accordingly. This gives you the best value for money, the best service and enables the best life from your machines and equipment.
Just looking for parts? Check out our online store.