Book online 24/7 or call: 01386 555630 Mon-Fri
Northwick

Service Department

All enquiries welcomed for commercial or domestic grade equipment

“A large thank you to Sam for attending site yesterday and confirming the diagnosis of a faulty motor. His use of the Amp Meter was both impressive and professional. I’m confident that he left our customer with a similar impression and provided an excellent level of customer service.” Simon Morley, New Level, April 2014

How can we help you today?

Book an Engineer online now

Or learn how to do your own repairs

10 Reasons Why You Should Choose Northwick:

toolbox1 – EXPERTISE: we directly employ and train our own Engineers
2 – FIXED PRICING: what we quote is what you pay!
3 – 2 HOUR SLOTS: appointments are made so you don’t need to wait in all day
4 – 6 MONTH WARRANTY: industry leading warranties on all repairs
5 – TRADE IN OPTIONS: trade-in your old machine for a brand new one
6 – KNOWELDGE: we run our own Technical Academy
7 – QUALITY: we design and use our own specialist test equipment
8 – SERVICE PLANS: service plans available on all new machine purchases
9 – AUTHORITY: We run training courses to teach others
10 – SIMPLICITY: book online and leave the rest to us!

Northwick is an Engineering business at heart, with a strong background in designing and building machinery.

The Lead Engineer and Director, Jon Isaacs, is a Chartered Engineer, registered with the UK Engineering Council and a member of the Institute of Engineering and Technology (The IET). Jon personally trains each Engineer and all Engineers are directly employed by Northwick.

Over the years, Northwick has designed and built special purpose equipment for customers around the world and this experience provides a depth of understanding which underpins our business today. This enables us to resolve all sorts of problems, on all manner of fitness products from all kinds of manufacturers.

This is what makes us unique in the marketplace and with over 10,000 happy customers (and counting), we believe we are the UK’s No.1 independent expert in fitness machine technology .

But you don’t need to take our word for it! The statements below show verbatim what our customers really think of our Engineers and our service. The data is provided directly by our customers, all of whom are invited to leave anonymous feedback upon the completion of each and every job.

We monitor our customer feedback very closely and take on board their comments to improve our service levels and performance.

We will be happy to supply you with more information upon request [email protected] .

 

Summary of feedback received October to December 2017:-

 

  • Fantastic service – thank you! I put 3 for website as I didn’t know you had one, so will look at that soon!
  • Engineer arrived within the estimated time. He was polite and efficient, explaining what he was doing and what was required to rectify the problem.
  • Did not reach you through website but from an equipment company. Process was simple, staff were helpful and polite. Mechanic arrived on time and just got on with job. So I am a happy customer, well done
  • Very positive experience since using the firm to repair equipment last year to routine maintenance this week.
  • From raising the query. The response time from first contact to the engineer coming out to fix the problem was superb, along with very helpful staff.
  • The job isn’t finished yet as I need some parts, but the engineers who came out were brilliant. The response time from first requesting a diagnostic test to the engineers actually coming out was a bit slow (several weeks), but that wasn’t a problem for me. I hope the parts can be organised asap but overall a very good service
  • Great service from start to finish always being kept in the loop and never made to feel anything was too much trouble.
  • Brilliant service. Engineers arrived promptlyat the time arranged removed the old machine and set up the new one with an absolute minimum of fuss. All packaging was cleared away and disposed of by the engineers. Their friendly outgoing approach was also appreciated. They were precise and checked all their work.The office staff were a pleasure to deal with – fast efficient and accurate and the advice and options I was given were clear and expert. All in all your company made this whole transaction a pleasure.Please keep on doing what you are doing. I will make it my business to wholeheartedly recommend you to anybody

Comment from Jon Isaacs;

Thank you to all of our Customers for taking the time to provide feedback. I do value and appreciate all feedback both the good and the bad! I do listen to your suggestions and we always strive to improve things when you tell us we are not getting it right, and we are motivated by your warm reviews when we exceed your expectations. Long may this process continue.

If you have any suggestions or comments that you wish to express to me directly, please feel free to contact me on 01386 555630

Best Wishes

Jon Isaacs

Chartered Engineer and Director.

January 2018