Service Cover Plan

For 100% breakdown peace of mind!

Northwick’s Service Plan
For 100% breakdown peace of mind!

So, you’ve mustered the motivation to get fit, you’ve donned your lycra and you’re ready to burn some calories…….but then your machine throws a wobbly. The Engineer visits and tells you the problem is something to do with mice/ damp/ lubrication/ over-use / lack of servicing. Of course, it’s fixable but the problem is you’re landed with a bill for the repairs with little or no notice and no time to save up!

But it doesn’t need to be that way! It’s easy to sign-up to our service cover plan and costs only £15 per month payable by direct debt or standing order per machine. Because our approach is designed around you, there are

  • NO long-term contractual ties
  • NO hidden clauses and
  • NO strings attached.

Our plan simply provides service cover for as long as you need it.


 “Doesn’t my manufacturer’s warranty cover me?”

 In a word, “No”! The manufacturer will not maintain your machine for you. Manufacturer’s warranties are time-limited, non-transferrable and only cover your machine for manufacturing defects due to poor workmanship. It is up to you to maintain your machine and have it serviced, lubricated and checked over (as you would a car!). Our experience is that most machine problems have nothing to do with manufacturing defects and indeed some parts such as platforms and belts are considered as “wearing” items and are not covered.

 Over 90% of machine failures are due to reasons which are not covered by warranty!

 Our analysis of breakdown causes reveals that 92% of all problems reported to us are not covered by manufacturers’ warranty. Here are just a few of the re-occurring problems that we see:- 

  • Running belt perished or worn out not covered. Typical repair cost £325
  • Drive belt slipping due to lack of maintenance X not covered. Typical repair cost £150
  • Failures due to insufficient belt lube X not covered. Typical repair cost £500
  • Rodent damage to circuit boards X not covered. Typical repair cost £450
  • Kids toys/Coins/articles stuck inside X not covered. Typical repair cost £360
  • Electrical problems due to cold and damp X not covered. Typical repair cost £380


Our Service Plan in a nutshell

 Our service plan provides you with a full, annual service and all the adjustments you need to keep your machine running in optimum conditions so that it delivers long and trouble-free service. It will help you to spot and deal with any potential problems before they cause an expensive failure.

For just £15 per month, per machine our service plan provides the following benefits: 

⦁ Full annual service
⦁ Interim adjustments as required
⦁ Lubrication as required
⦁ Your own Engineer

 What’s not included?

 We do not cover you for the supply of any parts although many machines have extended parts warranties provided you have proof of purchase so it is always worth checking. You might also be charged for an initial call out / service visit or repair to your gym equipment prior to being accepted onto the service plan.

Are you a commercial gym operator?

For commercial users with multiple machines, we offer a comprehensive service agreement which is tailored to suit your needs. Please contact us for a bespoke quote.

To apply email [email protected] or call us on 01386 555630