Book online 24/7 or call: 01386 555630 Mon-Fri

Service Cover Plan

Northwick Service Cover Plans
For 100% breakdown peace of mind!

Service cover for new and old machines from just £15 per month per machine (with no tie in)!

Start your cover today!

Simply email [email protected] or call us on 01386 555630

“In my opinion, a service plan is an absolute must for anyone who is serious about looking after their machine!”  Jon Isaacs, Chartered Engineer

So, you’ve mustered the motivation to train, you’ve donned your lycra and you’re ready to burn some calories…….but then your machine throws a wobbly. The Engineer visits and tells you the problem is something to do with mice/ damp/ lubrication/ over-use/ under-use / lack of servicing.

Of course, it’s fixable but the problem is you’re landed with a bill for the repairs with little or no notice and no time to save up!

It doesn’t need to be that way!

It’s easy to sign-up to our service cover plan and costs from only £15 per month payable by direct debt or standing order per machine. Because our approach is designed around you, there are

NO long-term contractual ties,
NO hidden clauses and
NO strings attached.

It simply provides service cover for as long as you need it.

Doesn’t my manufacturer’s warranty cover me?

In a word, “No”!

The manufacturer will not maintain your machine for you. Manufacturer’s warranties are time-limited, non-transferrable and only cover your machine for manufacturing defects due to poor workmanship.

It is up to you to maintain your machine and have it serviced, lubricated and checked over (as you would a car!).

Our experience is that most machine problems have nothing to do with manufacturing defects and indeed some parts such as platforms and belts are considered as “wearing” items and are not covered.

Over 90% of machine failures are due to reasons which are not covered by warranty!

Our analysis of breakdown causes reveals that 92% of all problems reported to us are not covered by manufacturers’ warranty. Here are just a few of the re-occurring problems that we see:-

Running belt perished or worn out not covered. Typical repair cost £325
Drive belt slipping due to lack of maintenance X not covered. Typical repair cost £150
Failures due to insufficient belt lube X not covered. Typical repair cost £500
Rodent damage to circuit boards X not covered. Typical repair cost £450
Kids toys/Coins/articles stuck inside X not covered. Typical repair cost £360
Electrical problems due to cold and damp X not covered. Typical repair cost £380

Our Service Cover Plans in a nutshell

Our service plan provides you with a full, annual service and all the adjustments you need to keep your machine running in optimum conditions so that it delivers long and trouble-free service. It will help you to spot and deal with any potential problems before they cause an expensive failure.

For just £15 inc VAT per month, per machine our service plan provides the following benefits:

⦁ Full annual service
⦁ Interim adjustments as required
⦁ Lubrication as required
⦁ Your own Engineer

What’s not included?

We do not cover you for the supply of any parts although many machines have extended parts warranties provided you have proof of purchase so it is always worth checking. You might also be charged for an initial call out / service visit or repair to your gym equipment prior to being accepted onto the service plan.

Commercial User?

For commercial users with many machines, we offer a comprehensive service agreement which is tailored to suit your needs. Please contact us for a quote.

Terms & Conditions

For full terms and conditions please see our website at https://northwickassociates.co.uk/main/terms-and-conditions/.