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Mobility Repairs from £79

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National Mobility Scooter & Power Chair Repairs UK

Our Engineers perform mobility scooter and power chair repairs, servicing and maintenance at your premises throughout England and Wales. Irrespective of your location, you can have one of our expert engineers visit your home or business and diagnose the problem(s) with your mobility scooter or powerchair.

We are able to complete repairs to all aspects including electrics, switches, lighting, wiring, electronics, batteries, mechanics, chargers, adjusting mechanisms, upholstery, trim, hardware, wheels, covers, frames and chassis – either onsite or at our workshop depending on the complexity of the job.

We undertake repairs to both mobility scooters and power chairs, which can include fitting attachments, moving controls and performing modifications to suit individual requirements. Fill in a quick form to book an engineer today.

Northwick are approved by a number of leading original equipment manufacturers including Pride Mobility Products Corp. 

Repairs for all makes and models

Most mobility scooter and power chair repairs relate to wear and tear such as chargers, batteries, deflated tyres and poor electrical connections. Some problems can be avoided with regular servicing and if you wish to have your mobility scooter o rpower chair serviced annually so that problems can be detected and resolved before your scooter breaks down, we will be happy to oblige.

We have the most comprehensive service schedule in the business with a 40 point check list designed to keep your scooter in tip-top condition which will help avoid problems or breakdowns while you are out and about. A full service covers tyres, wheels, lights, chassis, battery, wiring, electronics,, motor, brakes, oil and lubrication to joints, axles and pivots. 

Please contact our office on 01386 555630 to schedule your next service or use our free, no obligation service reminder.

Our Mission – To get you up and running!

Failures invariably occur at just the wrong moment and cause you much inconvenience and our mission is to get you up and away as quickly as possible by solving the problem with minimum fuss. 

We are professional service engineers (not a sales outfit with a workshop around the back) and we will find the root cause of the problem which is not necessarily the part that has failed. For example, an electronic circuit board failure is usually caused by another problem elsewhere in the system such as a short circuit or an overload in the drive motor. We use specialist equipment to test both the electronics and the drive train to ensure that we solve the root cause – not just the symptom.

For example, we always check your mobility scooter or power chair batteries “on-load” to determine whether the batteries are capable of storing adequate charge and whether the charging circuitry is delivering sufficient current and voltage to correctly charge the batteries rather than simply changing them for new. Batteries are expensive, consumable items and it is important to give your machine a full health check to help you make the best decision.

For deflated tyres, we provide a straightforward onsite puncture repair service to get you up and away but, since our main concern is problem avoidance, we can also install anti-puncture strips, or upgrade your tyres and wheels to puncture-proof alternatives should you wish.

Free Loan Machine

If you would like us to bring a machine for you to loan in the event that we cannot fix your machine on the day then just ask and we will do our best to oblige! Machines are loaned free-of-charge and subject to availability to keep you mobile whilst we repair your machine in our workshop. The loan machine may not be the same specification as your model but we will do our best to accommodate any specific requests. Once the repair is complete we will return your machine and collect our loan machine. 

Loan machines are not carried routinely on our vans so please make sure you ask if you would like us to bring one with us.

You are not under any obligation to proceed with a repair, however, if you choose to loan a machine and then decide not to proceed with the repair to your own machine, there will be a re-delivery charge to cover the cost of returning your machine to you. To put your mind at ease, we cover the loan machine for any accidental damage to the machine itself. Use of the loan scooter is entirely at your risk and we do not provide personal or 3rd party insurance.

Onsite Engineer £79

An onsite Engineer visit to your premises is priced from £79.  This includes both the call out and diagnosis charges. Repairs are charged extra and are fixed prices. In other words, we will tell you the total price before work commences and what we quote is what you pay with no hidden charges such as hourly rates or mileage to worry about! Your minimum liability is the call out and diagnosis charge. Beyond that, it’s entirely in your hands so that you can make the best decision on how to proceed; you would not be under any obligation to proceed with a repair and you would not pay for another diagnosis if a return visit is needed!

For full details of how our repair process works, please see our Onsite Diagnosis and Repairs page.

Should you feel that the repair is uneconomic compared to the residual value of the scooter, we do offer a loyalty discount for existing customers which may be of interest. Further details are available on request via our office or you can discuss it with our engineer when he visits.

* All of our prices are quoted excluding VAT. If you are VAT exempt, this is the price you would pay. If you are not VAT exempt, you will need to add VAT to the prices shown. To calculate the price including VAT, simply take the price quoted and multiply by 1.2 to get the total price including VAT that you need to pay. You can find further information about VAT exemptions here https://www.gov.uk/

 

Booking a Visit

As our Engineers are working around the country completing mobility scooter repairs, we are able to provide a range of callout options including a convenient, pre-arranged, 2 hour time slot so that you don’t need to hang around all day waiting for us to arrive. You will know in advance the name and phone number of the Engineer who is assigned to your job and please feel free to ask for their ID if you are worried about security. If you wish to book yourself in for a visit, please use our booking form or call our friendly team on 01386 555630 (Mon-Fri 8am to 5pm).

Got a Question?

Not sure if you need a visit? Maybe there is something you can do to fix it yourself? Find out by using our free of charge Ask-an-Expert facility to get assistance and advice to help you decide how to proceed. or if you want to arrange a visit now, simply complete the Book An Engineer form.

Book An Engineer

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