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Machine Servicing

“Cheryl Hi, Dave has been in. He is a brilliant engineer – he explained everything and I am really pleased he tested the new motor fully! Do you have a twitter account where I can do a review?” Narinder, January 2018


“A full service will prevent breakdowns and extend your machine’s life” Jon Isaacs, Chartered Engineer


Gym Equipment Servicing (6)

The 3 golden rules of machine life:


  1. Regular maintenance
  2. Correct set-up
  3. Use it for the purpose for which it was made


A regular, full service takes care of these golden rules for you and will avoid breakdowns and prolong the working life. This can save you hundreds of pounds on repair bills and provide a better return on investment in the long term. Our Engineers have a deep understanding of how and why machines do what they do. This gives us a unique insight into how they are designed and built and as a result we can identify the good and bad aspects of their design, construction and performance with respect to their usage and focus our efforts accordingly.  This gives you the best value for money, the best service and enables the best life from your machines and equipment.

For example, on treadmills, a lack of proper lubrication of the running belt is a key cause of premature wear to the running belt itself, the running deck, roller bearings,  drive motor and electronic controller. However, the amount and frequency of lubrication that you should apply to the belt depends on the viscosity of the lubricant, the type of running belt fitted, the machine usage, and the environment in which the machine is used. And if you apply too much lubrication, or use the wrong lubricant, you can end up damaging the machine further!

Fortunately, you can avoid these kind of problems with a regular full service from Northwick.

A full service is £149+VAT and includes a thorough inspection, clean and lubrication of all major components and a motor torque test. Safety systems and controls are inspected, tested, and re-calibrated where necessary. Belts are aligned, re-tensioned and correctly lubricated. External surfaces are treated with anti-bacterial disinfectant. If you’ve not had your machine serviced for a while or if you’d like the peace of mind that comes from knowing its been tested and set-up by an expert, then this is the best option to choose!

A full service is suitable for any machine that would normally receive little or no routine maintenance. Typically this includes domestic grade equipment, residential customers, and independent or private gyms using older or 2nd hand commercial equipment. If you have multiple items of equipment requiring servicing, then you may wish to consider our Smart Service.

A service does not include repairs or parts (unless the repair can be completed by adjustment or lubrication). If you have a specific problem that needs to be fixed, then it may be better to book a diagnosis and repair first; you can always add a service on to a repair so please contact us on 01386 555630 for advice if you are not sure how to proceed.

We recommend have your equipment fully serviced at least once a year.


What is a full service?

A full service is a detailed examination of your machine with preventative maintenance carried out according to the manufacturer’s instructions and best practice. It is suitable for all fitness machine types and especially cardio machines such as treadmills, cross trainers, rowers and bikes. Here is a summary of what we typically do on a full service:

  1. Check for correct operation before starting
  2. Remove covers
  3. Examine carefully for evidence of belt wear, bearing wear, loose pulleys, worn platforms, loose pedals, cracked guards, damaged wires, rodent droppings
  4. Test torque settings on load bearing fixings and joints
  5. Measure belt tension on primary belt drives
  6. Check frame for signs of cracks or corrosion
  7. Vacuum / dust out the insides and wipe the covers
  8. Re-tension and re-align belt(s) as required
  9. Lubricate belts, bearings, axles, pivots, tensioners, inclines etc (using Lithium grease/Gibbs/Silicone Oil as appropriate)
  10. Check electrical connections are secure and earth is good
  11. Examine power lead for damage (PAT test if in doubt)
  12. Check and re-tighten any loose frame joints/ pivots / cranks
  13.  Refit covers
  14.  Wipe external surfaces with anti-bacterial spray
  15.  Re-test machine for correct operation and major functions responding ok
  16. Check motor current & re-calibrate (treadmills only)
  17. Stomp test (treadmills only)
  18. Check safety system is functioning ok
  19. Log machine model and serial number
  20. Hand over to customer and ask them to test and sign off the job


Need a Service Contract?

After the service, we can forward schedule the date when the next service is due and contact you at the appropriate time.  We also offer a service contract with a fixed monthly payment that includes an annual service and all the labour you may require for any repairs or adjustments in the meantime. [email protected] for more details or discuss with your Engineer!


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