Rowing Machine Repairs

Onsite Diagnosis and Repairs

Rowing Machine Repairs UK

Northwick are the UK’s #1 independent expert indoor rowing machine repairs. Irrespective of your location or the nature of the problem, we will be able to assist you with a choice of expert services to suit your circumstances and budget:-

Free of charge ask-an-expert technical advice via email
One-to-one “remote engineer” session with 2 hour response £49+VAT
Onsite engineer visit to repair or service your machine from £79+VAT
Workshop repair with collect and return service or customer drop off

If you need a visit, we have a convenient 24/7 booking form or you can call us on 01386 555630. We offer a full warranty on all our repairs and we use original manufacturer’s parts where at all possible. To help avoid problems, we also provide exercise bike servicing to keep your machine in prime condition. If you have a faulty machine and you need a site visit (home or business) we recommend you Book an Engineer

Rowing Machine Repairs for all makes and models

We are able to repair all makes and models of indoor rowing machines – even obsolete rowers. If original parts are no longer available we will look into repairing the existing parts, or using replacement parts from a 3rd party supplier. We also offer a loyalty discount in the event that you want to replace the entire machine; old for new!

If you have a fault, we can arrange for a diagnosis visit and repair. A repair will involve one of our expert Engineers visiting your premises. He/she will diagnose the root cause of your problem and either repair it on the day if possible or we will quote you a fixed price for the repair.

How it works:-

Step 1 – Book an Engineer for an indoor rowing machine

Arrange a diagnosis by using our “Book an Engineer” online form. If you are not sure whether you need an Engineer to visit then use our free-of-charge Ask an Expert facility first!

Step 2 – We Visit

We will contact you to arrange for an Engineer to visit to complete the diagnosis at the earliest convenient date. We organise our visits into geographical areas and a visit will typically be scheduled within 7-10 days subject to your availability. For customers who require an urgent visit, there is an upgrade option available to get you to the front of the queue! When booking a call out simply ask for a priority callout.

Step 3 – We Repair

The repair itself will be charged extra to the diagnosis. If it is possible to repair your rowing machine during the diagnosis visit, we will do so and we will confirm the charge before proceeding. If new parts need to be ordered then we will ask you to pay for the diagnosis and then we will quote you a fixed price for the repair. It may take us a few days to get a fixed price confirmed especially if we need to place enquiries with our suppliers. However, we can normally give you an estimate on the day.

All Makes and Models for Indoor Rowing Machine Repairs

As we are independent Engineers, we are able to support all makes and models of indoor rowing machines including Concept 2 and Water Rower. We will aim to use original manufacturer’s parts (where available) or equivalent 3rd party after-market parts if not. We also operate our own workshop so it is possible for us to re-manufacture certain items if they are no longer available.

Upgrade or replace your rowing machine

In cases where the repair cost exceeds the value of the rower then we will provide options for a loyalty discount for you to replace the old one for a new one. Ask us for details!

Why use Northwick?

We believe our approach is unique because we establish why problems occur in the first place so as to help you predict failures before they occur. Thus, Northwick can offer you expert opinion as to how best to prioritise and schedule equipment repairs and help you to differentiate between repair versus replacement.

Parts

Just looking for parts? Check out our online store.

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