E-Bike Repairs

Onsite Diagnosis and Repairs

E-Bike Repairs UK

Northwick are the UK’s #1 independent expert in electric bike repairs. 

Irrespective of your location or the nature of the problem, we will be able to assist you with a choice of expert services to suit your circumstances and budget:-

  • Free of charge ask-an-expert technical advice via email 
  • Onsite engineer visit to repair or service your e-bike from £79+VAT
  • Workshop repair with collect and return service or customer drop off

If you need a visit, we have a convenient 24/7 booking form or you can call us on 01386 555630. We offer a full warranty on all our repairs and we use original manufacturer’s parts where at all possible. To help avoid problems, we also provide e-bike servicing to keep your e-bike in prime condition. If you have a faulty e-bike and you need a site visit (home or business) we recommend you Book an Engineer


E-Bike repairs for all makes and models

We are able to repair all makes and models of e-bikes – even obsolete e-bikes. If original parts are no longer available we will look into repairing the existing parts, or using replacement parts from a 3rd party supplier. We also offer a loyalty discount in the event that you want to replace the entire e-bike; old for new!

If you have a fault, we can arrange for a diagnosis visit and repair. A repair will involve one of our expert Engineers visiting your premises. He/she will diagnose the root cause of your problem and either repair it on the day if possible or we will quote you a fixed price for the repair.

How it works:-

Step 1 – Book an Engineer for an Exercise Bike

Arrange a diagnosis by using our “Book an Engineer” online form. If you are not sure whether you need an Engineer to visit then use our free-of-charge Ask an Expert facility first!

Step 2 – We Visit

We will contact you to arrange for an Engineer to visit to complete the diagnosis at the earliest convenient date. We organise our visits into geographical areas and a visit will typically be scheduled within 7-10 days subject to your availability. For customers who require an urgent visit, there is an upgrade option available to get you to the front of the queue! When booking a call out simply ask for a priority callout.

Step 3 – We Repair

The repair itself will be charged extra to the diagnosis. If it is possible to repair your e-bike during the diagnosis visit, we will do so and we will confirm the charge before proceeding. If new parts need to be ordered then we will ask you to pay for the diagnosis and then we will quote you a fixed price for the repair. It may take us a few days to get a fixed price confirmed especially if we need to place enquiries with our suppliers. However, we can normally give you an estimate on the day.



All Makes and Models for E-bike repairs

As we are independent Engineers, we are able to support all makes and models of e-bikes including crank powered bikes and hub powered bikes. We will aim to use original manufacturer’s parts (where available) or equivalent 3rd party after-market parts if not. We also operate our own workshop so it is possible for us to re-manufacture certain items if they are no longer available.

Upgrade or replace your machine

In cases where the repair cost exceeds the value of the e-bike then we will provide options for you to trade in the old e-bike(s) for new.

Why use Northwick?

We believe our approach is unique because we establish why problems occur in the first place so as to help you predict failures before they occur. Thus, Northwick can offer you expert opinion as to how best to prioritise and schedule equipment repairs and help you to differentiate between repair versus replacement.


Book An Engineer

Northwick Employs qualified electrical, electronics and controls specialists

DIY Repair series

Check out our playlist of 26 HD Professional videos to help you solve frequent problems with treadmills.

Ask an expert

If you would like to speak to one of experts for free-of-charge technical help.