Cross Trainer RepairsOnsite Diagnosis and Repairs
Cross Trainer (Elliptical Trainer) Repairs UK
Northwick are the UK’s #1 independent expert in cross trainer (elliptical trainer) repairs. Irrespective of your location or the nature of the problem, we will be able to assist you with a choice of expert services to suit your circumstances and budget:-
- Free of charge ask-an-expert technical advice via email
- One-to-one “remote engineer” session with 2 hour response £49+VAT
- Onsite engineer visit to repair or service your machine from £79+VAT
- Workshop repair with collect and return service or customer drop off
If you need a visit, we have a convenient 24/7 booking form or you can call us on 01386 555630. We offer a full warranty on all our repairs and we use original manufacturer’s parts where at all possible. To help avoid problems, we also provide exercise bike servicing to keep your machine in prime condition. If you have a faulty machine and you need a site visit (home or business) we recommend you Book an Engineer
Cross Trainer repairs for all makes and models
We are able to repair all makes and models of cross trainers – even obsolete exercise cross trainers. If original parts are no longer available we will look into repairing the existing parts, or using replacement parts from a 3rd party supplier. We also offer a loyalty discount in the event that you want to replace the entire machine; old for new!
If you have a fault, we can arrange for a diagnosis visit and repair. A repair will involve one of our expert Engineers visiting your premises. He/she will diagnose the root cause of your problem and either repair it on the day if possible or we will quote you a fixed price for the repair.
How it works:-
Step 1 – Book an Engineer for a Cross Trainer
Arrange a diagnosis by using our “Book an Engineer” online form. If you are not sure whether you need an Engineer to visit then use our free-of-charge Ask an Expert facility first!
Step 2 – We Visit
We will contact you to arrange for an Engineer to visit to complete the diagnosis at the earliest convenient date. We organise our visits into geographical areas and a visit will typically be scheduled within 7-10 days subject to your availability. For customers who require an urgent visit, there is an upgrade option available to get you to the front of the queue! When booking a call out simply ask for a priority callout.
Step 3 – We Repair
The repair itself will be charged extra to the diagnosis. If it is possible to repair your exercise bike during the diagnosis visit, we will do so and we will confirm the charge before proceeding. If new parts need to be ordered then we will ask you to pay for the diagnosis and then we will quote you a fixed price for the repair. It may take us a few days to get a fixed price confirmed especially if we need to place enquiries with our suppliers. However, we can normally give you an estimate on the day.
All Makes and Models for cross trainer repairs
As we are independent Engineers, we are able to support all makes and models of cross trainers and ellipticals. We will aim to use original manufacturer’s parts (where available) or equivalent 3rd party after-market parts if not. We also operate our own workshop so it is possible for us to re-manufacture certain items if they are no longer available.
Upgrade or replace your machine
In cases where the repair cost exceeds the value of the cross trainer then we will provide options for you to replace or upgrade your old cross trainer for new.
Why use Northwick?
We believe our approach is unique because we establish why problems occur in the first place so as to help you predict failures before they occur. Thus, Northwick can offer you expert opinion as to how best to prioritise and schedule equipment repairs and help you to differentiate between repair versus replacement.
Just looking for parts? Check out our online store.