Onsite Visits from £89+VATWe can help you with any make, any model, any age and any condition!
How does it work?
Booking a site visit is as easy as 1, 2 3…
- Choose your preferred visit option
- Add a basic or full diagnosis
- Add an optional basic or full service
Book an Engineer here
Onsite repairs involves one of our expert Engineers visiting your premises. If you choose an onsite visit please be sure to read our important information concerning Corona Virus
The Visit : For your convenience, we offer three types of visit options depending on the urgency and according to how flexible you can be for an appointment. An “untimed” visit is usually arranged within 7 to 10 days and takes place between 8am and 4pm, Mon to Fri. A “timed” visit provides you with a pre-arranged 2 hour appointment slot within 7-10 days, Mon to Fri, and an “emergency” visit gets an Engineer onsite within 48 hours with a 2 hour, pre-arranged appointment slot.
Diagnosis & Repairs: Our expert engineer will diagnose the root cause of your problem which is not always as simple as it first appears. For example, a drive motor will rarely fail as a direct result of a motor problem! These failures are often brought on by other problems which cause the motor to work harder and will bring about its failure. Therefore, simply fitting a new motor could mean you will have the same problem occur again. For your peace of mind, our basic diagnosis includes a root cause analysis of the particular problem you are experiencing and is a great option if you are working to a tight budget. Or you can upgrade to our full diagnosis for an extra £49+VAT which includes both a root cause problem diagnosis and a thorough check-up of the rest of your machine so as to uncover any other potential problems that you should know about. The repair itself is charged extra and the price depends on what is required. If we cannot fix your machine on the day, we will arrange a fixed price quote to include parts and labour. You will not need to pay for a second callout!
Service: Maximise the value from our visit by adding either a basic service at £49+VAT or full service at £99+VAT. We recommend a full service unless your machine has been regularly maintained in which case a basic service will be sufficient. Remember that it is cheaper to have your machine serviced at the same time as a repair as you only pay for one visit! Learn more about servicing.
Example 1: Cheapest Way – Choose this option if you are available for an engineer to visit on most days and you want to keep costs to an absolute minimum.
Untimed visit at £89+VAT with basic diagnosis (included). Total price payable £89+VAT plus the repair price
Example 2: Most Popular – Choose this if you have a busy diary and your machine forms an important part of your daily routine
Timed visit at £99+VAT, upgrade to a full diagnosis for £49+VAT and add a full service for £99+VAT. Total price payable £247+VAT plus the repair price
F.A.QSome of our frequently asked Questions
What if I already know what the problem is?
We recommend a diagnosis first because this will gain you an overview of your machine condition which you can take into account when deciding whether to proceed with a repair. However, if you are confident you know the cause of the problem, you can bypass the diagnosis and tell us exactly what you need. We will then give you a fixed price for the repair. In this case, you will assume all the risk and we will ask you to pay upfront.
How soon can you visit?
Engineer visits are arranged at mutually convenient times usually within 7-10 days of your booking. Appointments are made during weekdays between 8am and 5pm. A Priority Callout is available as an upgrade option which will guarantee you a slot on the next available route typically within 48 hours. We will contact you by phone or email to agree a convenient time and date.
What will it cost?
For pricing options, please refer to our price chart. If it is possible to repair your machine during the first visit, we will do so. Repairs are always charged extra. If it is not possible to fix your machine on the first visit, (for example, if new parts need to be ordered) we will quote you a fixed price for the repair. It may take us a few days to get a fixed price confirmed especially if we need to place enquiries with our suppliers. However, we can normally give you an estimate on the day.
What if new parts are needed?
No problem! We take care of all the details for you, including ordering of parts and arranging a time to return and fit them.
What if I decide not to go ahead with the repair?
You are not under any obligation to have the machine fixed! In this case, you will be charged just for the callout and diagnosis visit. You will still be eligible for a trade in of your old machine against a new one from our approved suppliers. Ask your Engineer for more details or call 01386 555630.
When do I pay?
Payment in full including VAT will be due with order unless you have a pre-agreed credit account. Extras can be paid for on the day of the visit. You can pay by card. Our Engineers DO NOT CARRY CASH and are unable to give change. Please do not offer to pay by cash.
Can I cancel the visit?
You can cancel the booking at any time up to 1 working day prior to the visit date and we will endeavour to re-arrange the visit or we will refund your payment. If you have asked us to order parts you may still be liable for the cost of these parts. Cancellations made less that 24 hours before the visit date may be subject to a non-refundable callout charge unless we are able to re-allocate your appointment slot.
Do I need to wait in all day for your Engineer?
This depends on what level of callout you choose. If you choose an economy (untimed) callout then you will need to wait in until we arrive. However, with a premium callout we will offer you a 2 hour time slot so that you will not need to wait around all day!
What if the problem is not solved?
We will look after you and arrange for our Engineer to return, free of charge, if the problem is not solved.
What is your hourly charge?
There are no hidden charges and no hourly rates to worry about. What we quote you is what you pay.
What if the problem can’t be fixed?
All faults can be fixed but in some cases, it is simply not cost effective to repair a machine. If we feel that your machine is beyond economic repair, then we will tell you and explain why. In such cases, our Engineer will be able to help you find a suitable replacement machine to suit your work out routine and budget using our trade-in service.
Is the repair covered by a warranty?
All parts we supply and fit and our workmanship are covered by a full 6 month warranty.
Can you take my old machine away if I decide not to have it fixed?
Removal of gym machines is normally a 2 person job and therefore we are unable to dispose of your old machine following a visit. However, you can trade-in your old machine for a new one which includes an option for taking the old machine away!
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