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Book an Engineer

To arrange for an engineer to visit, simply fill in the request form below and submit.

Use this form to book a chargeable REMOTE or ONSITE service, such as to arrange a remote diagnosis session or to schedule a date for an Engineer to visit your premises. 

Our Book an Engineer form below does not require you to enter any credit card details.

We will contact you to confirm your booking, agree a date and to take payment. Payment in full will be required to secure the appointment.

Can’t see the form or having trouble filling it in? Try opening this page using Chrome or email [email protected] with your details

The first section, below, lists the prices for our various service options and accessories

If you scroll down further you can see our standard price list for labour and parts.

Both are arranged  in alphanumeric order by item.

 

Service Options and Accessories

5 in 1 Pro-Lube: £20+VAT per can (plus post and packing if required)

AED/Defibrillator Inspection & Certification: £60+VAT per inspection & certification plus call out charge

Assembly / Installations / Extractions: 1 x callout per site plus hourly rate for each person attending site. (See labour rates below)

Belt Lube: £40+VAT per kit (plus post and packing if required)

CAD / Computer Aided Design (Solidworks): £60+VAT per hour 

Call Out (onsite visit): £99+VAT per address

Chartered Engineers Certificate / CEC (for Customs Imports/Exports): £399+VAT per certificate plus call out, inspection charges and expenses (if required)

Consultancy: £75+VAT per hour

Diagnosis:  See “Remote Engineer Session” 

Hourly Rate (where applicable)£49+VAT per hour onsite per person

Insurance Inspection Reports:  £60+VAT for the inspection report plus call out charge

Machine Mat: £49+VAT per mat (plus post and packing if required)

Remote Engineer Session: £25+VAT per 1/2 hour 

Repairs: Repairs are charged based on a call out plus hourly rates plus parts as required

Servicing (for individual machines):  There are 2 servicing options to choose from; a Basic service at £49+VAT and a Full service at £99+VAT. 

Smart Service (for multiple machines): £299+VAT for up to 5 machines plus £15+VAT per additional machine. This is a fixed price and includes the call out & labour charges.

Tolls, Parking Charges and Congestion Fees : Where applicable,  metered parking, tolls, congestion charges, and low emission zone charges will be added to your invoice.

Training Courses: Level 1 (1 day) £499+VAT,  Level 2 (3 days) £999+VAT per day,  Level 3 (2 days) £999+VAT per day. Expenses are charged extra if the course is run on your site. 

Winter Heater: £69+VAT per heater (plus post and packing if required)

2020 STANDARD  PRICE LIST PRICE EXCLUDING VAT 
(multiply x 1.2 to calculate the including VAT price)
LABOUR RATES

CALLOUT

£99.00
LABOUR PER HOUR £49.00
STANDARD PARTS
ADJUSTING KNOB/POP PIN £85.00
BATTERIES (A SET OF AA/AAA/9V ETC) PER SET £20.00

BATTERY (6V SEALED LEAD ACID RECHARGEABLE)

BATTERY (12V HEAVY DUTY LEAD ACID RECHARGEABLE)

£60.00

£120.00

BEARING (EACH) £20.00
BOLT SET £40.00

BRAKE PAD (SPIN BIKE)

BRASS BUSH

£49.00

£20.00

BUNGEE CORD (PER METRE) £25.00
CABLE – GYM CABLE (MADE ONSITE)  £99.00
CABLE (WIRING) HARNESS £50.00
CHAIN & SPROCKET SET CONCEPT 2  £120.00
CHAIN (SPIN BIKE) £80.00

CONSOLE MEMBRANE KEYPAD (DOMESTIC)

CONSOLE MEMBRANE KEYPAD (COMMERCIAL)

CONSOLE PCB (ECONOMY DOMESTIC)

£120.00

£199.00

£150.00

CONSOLE PCB (STANDARD DOMESTIC) £250.00
CONSOLE PCB (COMMERCIAL) £500.00
CONSOLE TOUCH SCREEN (COMMERCIAL) £2000

CLUTCH

CLUTCH ASSY

CRANK ARM (EACH)

£80.00

£120.00

£60.00

CRANK AXLE & BEARINGS (BOTTOM BRACKET) COMMERCIAL

CRANK AXLE & BEARINGS (BOTTOM BRACKET) DOMESTIC

£170.00

£60.00

DECK CUSHIONS (SET) £25.00
DRIVE BELT £40.00
ECB / FLYWHEEL BRAKE (DOMESTIC) £80.00
EMERGENCY STOP BUTTON ASSY   £99.00
EMERGENCY STOP CLIP & CORD £20.00
END CAPS TREADMILL COMMERCIAL (each side) £99.00
END CAPS TREADMILL DOMESTIC (each side) £49.00
EZ BAR – COMMERCIAL  £99.00

FUSE HOLDER / BREAKER

GAS STRUT ASSY (SMALL)

GAS STRUT  WITH LOCK (LARGE/SEAT)

HANDLE GRIP ASSY (EACH)

£20.00

£99.00

£250.00

£50.00 

IFT / INVERTER DRIVE £499.00
KEVLAR BELT (per metre – 6m default) £50.00
MAINS CABLE (COMMERCIAL) £40.00
MAINS CABLE (DOMESTIC) £30.00
MAINS SOCKET (IEC SINGLE SOCKET) £20.00
MCB / LCB (STANDARD – EG. HORIZON, NORDIC, REEBOK) £199.00

MCB / LCB (PREMIUM – EG. VISION, FLOW, SOLE)

£399.00

MOTOR HOOD COVER (COMMERCIAL)

MOTOR INCLINE (DOMESTIC)

£299.00

£160.00

MOTOR INCLINE (COMMERCIAL)

MOTOR DRIVE (STANDARD DOMESTIC)

MOTOR DRIVE (PREMIUM DOMESTIC)

MOTOR DRIVE (COMMERCIAL)

£540.00

£250.00

£499.00

£1000.00

PEDAL SET SPIN BIKE  £160.00
PEDAL SET STD £80.00
POWER ADAPTOR (DOMESTIC) £80.00
POWER ADAPTOR (COMMERCIAL) £174.00

PULLEY (FOR CABLE)

REMOTE CONTROL SET (ERGO WHEEL CONTROLS)

£40.00

£99.00

RESISTANCE MOTOR £80.00
RESISTANCE MOTOR TENSION CABLE £20.00
ROLLER BEARINGS (REFURBISHED ROLLER) £80.00
ROPE (PULL CORD) PER METRE £25.00

RUNNING BELT (STANDARD DOMESTIC)

RUNNING BELT (ORTHOPEDIC DOMESTIC)

£180.00

£220.00

RUNNING BELT (COMMERCIAL) £300.00
RUNNING DECK (DOMESTIC) £180.00
RUNNING DECK (COMMERCIAL) £300.00
SADDLE – UPRIGHT OR SPIN BIKE (NOT RECUMBENT) £85.00
SIDE STEPS (PAIR) £300.00
SPEED SENSOR (MAGNETIC) £25.00

SPEED SENSOR (OPTICAL) 

SPEED SENSOR (PROXIMITY)

£50.00

£80.00

SPIN BIKE FOOT STRAPS (PAIR) £10.00
TRANSMITTER SET SPIN BIKE £200.00
TOP HAT AND SPRING SET (GYM 80) £85.00
UPHOLSTERY (RECOVER WITH STITCHING) £160.00
UPHOLSTERY (RECOVER) £99.00
UPHOLSTERY BACK PAD CUSHION (LARGER SEAT) £283.00
UPHOLSTERY BICEP CURL (ARM PAD) CUSHION £318.00
UPHOLSTERY ROUND LEG PAD CUSHION £250.00
WEIGHTS PIN & LANYARD £40.00
SERVICE ADD-ON’S AND ACCESSORIES
BASIC SERVICE £49.00
FULL SERVICE £99.00
FLOOR MAT  £49.00
PAT TEST £20.00
WINTER HEATER (TREADMILL HEATER) £69.00
SILICONE OIL KIT “LIFETIME LUBE” £40.00
5 IN 1 LUBE (BRUNOX) £20.00

Good news, we’ve got you covered!

 

Irrespective of your geographical location and time zone, we are here to help you!

Outside the UK?

No problem – we welcome all international enquiries and we have a range of remote services and international partners ready and waiting to help you! Please use our online forms or email [email protected] and let us know what you need. 

Inside the UK?

In addition to our remote services, we also offer our UK customers a range of onsite services provided by our own team of Engineers who regularly travel throughout England , Wales, and Southern Scotland! For most areas, we can be with you within 7-10 working days, and if you have an urgent need for assistance, we can provide a priority call out to get you to the front of the queue.

If you live in Northern Ireland,  mid and northern Scotland or the Isle of Man, we have a service partner in each of these areas to assist with providing you with Engineering cover in a timely and cost effective manner.

For Channel Islands customers, we run scheduled visits four times a year and we have a service partner located in Guernsey.

Please contact our office on 01386 555630 or email [email protected] and let us know what you need.