Book an EngineerTo arrange for an engineer to visit, simply fill in the request form below and submit.
Use this form to arrange a remote engineer session or if you require an onsite visit.
Our Book an Engineer Request form below does not require you to enter any credit card details.
You will need to make payment before a date is set. We will be in touch with you to complete the booking and take payment.
Can’t see the form or having trouble filling it in? Try opening this page using Chrome or email [email protected] with your details
Our online machine triage is quick and easy to use and will help you decide which of our various service options are likely to be best for you.
Use this tool if you have a problem with your machine and you are not sure how to proceed:-
The first section, below, lists the prices for our various service options and accessories
If you scroll down further you can see our standard price list for labour and parts.
Both are arranged in alphanumeric order by item.
Service Options and Accessories
5 in 1 Pro-Lube: £20+VAT per can (plus post and packing if required)
AED/Defibrillator Inspection & Certification: £60+VAT per inspection & certification plus call out charge
Assembly / Installations : £60+VAT per machine plus the call out charge. This is charged for each person attending site.
Belt Lube: £40+VAT per kit (plus post and packing if required)
CAD / Computer Aided Design (Solidworks): £60+VAT per hour
Call Out (onsite visit): There are 3 visit options to choose from; Untimed at £89+VAT, Timed at £99+VAT and Emergency at £149+VAT
Chartered Engineers Certificate / CEC (for Customs Imports/Exports): £399+VAT per certificate plus call out, inspection charges and expenses (if required)
Consultancy: £75+VAT per hour
Diagnosis: Refer to “remote engineer” below
Hourly Rate (where applicable): £49+VAT per hour onsite per person
Insurance Inspection Reports: £60+VAT for the inspection report plus call out charge
Machine Mat: £49+VAT per mat (plus post and packing if required)
Remote Engineer Session: £25+VAT per hour per diagnosis or repair
Repairs: Repairs are always charged extra and depend on what is required.
Servicing (for individual machines): There are 2 servicing options to choose from; a Basic service at £49+VAT and a Full service at £99+VAT.
Smart Service (for multiple machines): £299+VAT for up to 5 machines plus £15+VAT per additional machine thereafter. This is a fixed price and includes the visit charges.
Tolls, Parking Charges and Congestion Fees : Where applicable, metered parking, tolls, congestion charges, and low emission zone charges will be added to your invoice.
Training Courses: Level 1 (1 day) £499+VAT, Level 2 (3 days) £999+VAT per day, Level 3 (2 days) £999+VAT per day. Expenses are charged extra if the course is run on your site.
Winter Heater: £69+VAT per heater (plus post and packing if required)
|2020 STANDARD PRICE LIST||PRICE EXCLUDING VAT|
|(multiply x 1.2 to get the including VAT price)|
|£89.00 / £99.00 / £149.00|
|1 HOUR ONSITE LABOUR FOR REPAIRS||£49.00|
ADMINISTRATION CHARGE (ADDED IF QUOTING FOR NON-STANDARD PARTS)
|ADJUSTING KNOB/POP PIN||£85.00|
|BATTERIES (EG A SET OF AA/AAA/9V ETC) PER SET||£20.00|
|BATTERY (EG. 6V RECHARGEABLE)||£50.00|
BRAKE PAD (SPIN BIKE)
|BUNGEE CORD (PER METRE)||£25.00|
|CABLE – GYM CABLE (MADE ONSITE)||£99.00|
|CABLE (WIRING) HARNESS||£50.00|
|CHAIN & SPROCKET CONCEPT 2||£80.00|
|CHAIN (SPIN BIKE)||£80.00|
|CONSOLE PCB (ECONOMY DOMESTIC)||£150.00|
|CONSOLE PCB (STANDARD DOMESTIC)||£250.00|
|CONSOLE PCB (COMMERCIAL)||£500.00|
|CONSOLE TOUCH SCREEN (COMMERCIAL)||£2000|
|CRANK ARM (EACH)||£60.00|
|CRANK AXLE & BEARINGS (BOTTOM BRACKET)||£170.00|
|DECK CUSHIONS (SET)||£25.00|
|ECB / FLYWHEEL BRAKE (DOMESTIC)||£80.00|
|EMERGENCY STOP BUTTON ASSY||£99.00|
|EMERGENCY STOP CLIP & CORD||£20.00|
|END CAPS TREADMILL COMMERCIAL (each side)||£99.00|
|END CAPS TREADMILL DOMESTIC (each side)||£49.00|
|EZ BAR – COMMERCIAL||£99.00|
|FUSE HOLDER / BREAKER||£20.00|
|IFT OR INVERTER DRIVE||£450.00|
|KEVLAR BELT (per metre – 6m default)||£50.00|
|MAINS CABLE (COMMERCIAL)||£40.00|
|MAINS CABLE (DOMESTIC)||£30.00|
|MAINS SOCKET (IEC SINGLE SOCKET)||£20.00|
|MCB (ECONOMY DOMESTIC)||£150.00|
|MCB (STANDARD DOMESTIC)||£250.00|
MOTOR HOOD COVER (COMMERCIAL)
MOTOR INCLINE (DOMESTIC)
MOTOR INCLINE (COMMERCIAL)
MOTOR DRIVE (DOMESTIC)
MOTOR DRIVE (COMMERCIAL)
|PEDAL SET SPIN BIKE||£160.00|
|PEDAL SET STD||£80.00|
|POWER ADAPTOR (DOMESTIC)||£80.00|
|POWER ADAPTOR (COMMERCIAL)||£174.00|
|PULLEY (FOR CABLE)||£40.00|
|RESISTANCE MOTOR TENSION CABLE||£20.00|
|ROLLER BEARINGS (REFURBISHED ROLLER)||£80.00|
|ROPE (PULL CORD) PER METRE||£25.00|
|RUNING BELT (DOMESTIC)||£180.00|
|RUNING BELT (COMMERCIAL)||£300.00|
|RUNNING DECK (DOMESTIC)||£180.00|
|RUNNING DECK (COMMERCIAL)||£300.00|
|SADDLE (UPRIGHT OR SPIN BIKE – NOT RECUMBENT)||£85.00|
|SIDE STEPS (PAIR)||£300.00|
|SPEED SENSOR (MAGNETIC)||£25.00|
|SPEED SENSOR (OPTICAL)||£50.00|
|SPIN BIKE FOOT STRAPS (PAIR)||£10.00|
|TRANSMITTER SET SPIN BIKE||£200.00|
|TOP HAT AND SPRING SET (GYM 80)||£85.00|
|UPHOLSTERY (RECOVER WITH STITCHING)||£160.00|
|UPHOLSTERY BACK PAD CUSHION (LARGER SEAT)||£283.00|
|UPHOLSTERY BICEP CURL (ARM PAD) CUSHION||£318.00|
|UPHOLSTERY ROUND LEG PAD CUSHION||£250.00|
|WEIGHTS PIN & LANYARD||£40.00|
|SERVICE ADD-ON’S AND ACCESSORIES|
|WINTER HEATER (TREADMILL HEATER)||£69.00|
|SILICONE OIL KIT “LIFETIME LUBE”||£40.00|
|5 IN 1 LUBE (BRUNOX)||£20.00|
Good news, we’ve got you covered!
Our own team of Engineers regularly travel throughout England , Wales and southern Scotland and so it doesn’t matter where you live, we can reach you!
For most areas, we can be with you within 7-10 working days, but if you have an urgent need for assistance, we can provide a priority callout to get you to the front of the queue.
If you live in Northern Ireland, mid and northern Scotland or the Isle of Man, we have a service partner in each of these areas to assist with providing Engineering cover.
For Channel Islands customers, we run scheduled visits four times a year and we have a service partner located in Guernsey.
Please contact our office on 01386 555630 or email [email protected] and let us know what you need.
Outside the UK?
No problem. – we welcome international enquiries. Please contact our office on +44 1386 555630 or email [email protected] and let us know what you need.