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Put your question to our Expert Engineer


For free technical assistance, for all fitness and mobility equipment, simply complete the form below.

You will receive a personal reply by email usually within 48 hours.

“Hi Jon, Thanks for the advice and prompt response. I have just tried your suggestion, and…..spot on! – the console lights come on. I tried a quick test to see if the treadmill belt etc worked and it seems ok. I am delighted Jon!…thank you so much!! I am very grateful. The treadmill I guess will need a part or repair perhaps sooner rather than later and now I know where to come to have it fixed! Thank you again for the speedy response and an accurate diagnosis of the fault. ” JH November 2018

Northwick Associates (1)


“For some reason, Jon, I expected a male engineer today to carry out the required work on my NordicTrack treadmill. I was, therefore, somewhat surprised when a lady arrived instead ! I have to say that she seemed very pleasant and knowledgeable and worked in a thorough and professional manner. I would have no hesitation in recommending Northwick in the future.” RS February 2017


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