Global Experts in the Repair and Servicing of Fitness, Mobility and Health Products

COVID-Safe remote and onsite technical support for all retail and commercial products


Current opportunities:-


Email changes:

On 1st January 2021, all “northwick.eu” email addresses were replaced with “northwick.org.uk” addresses. Please follow this rule to update your records :-

[email protected]northwick.eu


[email protected]northwick.org.uk

COVID 19: 

 All services are operating normally in line with safe working procedures.

View our safe working procedures here


Relax, you’re in safe hands!

Not all “experts” have such a thorough understanding of repairing and maintaining fitness equipment, mobility and health products as we do. So, whether you need some expert advice or wish to book an engineer to visit your premises, you’ve come to the right place!

We suggest you start at our Triage page to find out what is likely to be the best solution for you. This contains a free online triage tool, an ask an expert facility and a series of free-to-view  HD movies featuring Jon, our Lead Engineer, to help you solve the most frequent problems with treadmills, cross trainers, bikes, rowers and vibration plates.

Our industry leading Remote Engineer service is a low cost, environment and social-distancing friendly approach to fault finding  and repairs where we remotely guide you through what to do step by step.  

You can get free access to our Online Training  portal containing quick and easy tutorial videos to show you how a typical remote engineer session works and to help you decide whether or not to undertake the repair yourself.

If you need a traditional Onsite Visit, we can arrange for one of our experts to attend your premises to complete the work for you or to provide training and support. You can upgrade site visits to add a SERVICE to maximise the value and help avoid future problems . 

And, if you already know what you need and are looking for a price for the parts with or without fitting then visit the Quote Me page.

And if you simply prefer talking to a human then feel free to phone us on +44 (0) 138 655 5630.

“Hi Jon,

Just to let you know that I am very happy with the work that Dave Roberts did on my treadmill today. He was very thorough in testing it out for issues before giving it a full service. He didn’t do any work that wasn’t necessary and made recommendations going forward, which I will act upon. He was happy to take time to explain things and answer my questions. I didn’t get the impression that he was ‘on the clock’, which is so refreshing.

Many thanks again for a job well done. “

DAL July 2020


Book An Engineer

Northwick Employs qualified electrical, electronics and controls specialists

DIY Repair series

Check out our playlist of 26 HD Professional videos to help you solve frequent problems with treadmills.

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Ask an expert

If you would like to speak to one of experts for free-of-charge technical help.

Book An Engineer

Northwick employs qualified electrical, electronics and controls specialists. Book an Engineer 24/7 using our fast, online booking form

DIY repair series

Check out our playlist of 27 HD Professional videos to help you solve frequent problems with treadmills.

Ask an expert

If you would like to speak to one of experts for free-of-charge technical help.

“Cheryl, Many thanks for thinking of me. If every company had charming ladies like you working for them UK business would be leading the world!”

JW March 2019

“Hi Cheryl, just to say thank you to you, Nikki & Christie for all your help. Please let the right people know that Christie was professional, prompt and generally delightful!”

K P-G February 2018

“Thank you for today. The engineer did a great job and has been so professional, I would highly recommend him, a great reflection on your company. Thank you.”

JWB September 2017